FAQs - Frequently Asked Questions
Delivery & Orders - FAQ's
FAQ. The following Frequently Asked Questions will help you to quickly answer any initial queries that you have. Please feel free to contact us on 0330 118 0952 if your query is not listed below.
Where in the UK do you deliver
We can deliver to most UK mainland addresses. If you are concerned that your delivery address is too remote, or inaccessible please feel free to contact us on 0330 118 0952 before placing your order. Deliveries to the Channel Islands can be made but will be subject to a delivery charge. We will however require 24 Hours to calculate the cost of this shipping charge. Therefore please email your order requirements to hello@screedwarehouse.co.uk at least day prior to your placing an order.
Can you deliver abroad
At this moment in time we unfortunately cannot arrange delivery outside of the UK or Channel Islands.
However we do sell to overseas customers who are willing to arrange their own shipping. We would be happy to discuss this option with you.
How long does it take to deliver my parts
“We deliver to most UK mainland addresses within 3 working days. Your order may arrive any time during work hours from 8am to 5.30pm, leading up to your estimated delivery date.”
How much does delivery cost
We currently do FREE delivery within three working days for all orders over £250 (excl. Vat). If Next Day delivery is required, this will incur a delivery charge which will be calculated at the time of placing the order.
If a delivery is refused or unable to be made due to the customer. Additional delivery charges will be incurred and become payable prior to being re-delivered.
Where will the delivery be dropped off
We can deliver to the kerbside only to domestic houses. Our drivers cannot enter private homes or carry materials to another part of your property.
On building sites, our drivers will deliver to your storage areas if practical and safe to do so. [this will be left to the drivers discretion]
Waiting time over and above 30 minutes will be charged at £50 per hour, or any part of an hour.
Can I ask for a specific time and date for delivery
We can try and fit in with your specific needs, but require that you make this known prior to placing the order.
If you place the order first, we will of course try to accommodate your requirements. Unfortunately cannot guarantee that this will be possible.
Does an order have to be delivered to the payment card address
No, we can deliver to whatever address you specify at the time of order.
We do recommend however that you the customer receive and sign for the order.
Do I need to be onsite to take delivery
Someone will need to sign for the delivery, and this person should be over the age of 18.
This person if not you, needs to be authorised by you, to check the delivery and approve the order is correct and sign for such
Check the Postcode
Can I check my Postcode? The Royal Mail offer a service to check the postcode you are using is in there list https://www.royalmail.com/
Orders - FAQ's
What should I do if my order is wrong or damaged
We need to be informed straight away if you believe your order is wrong or incomplete.
Your order should be checked carefully before you sign the Proof of Delivery and a note be made on the POD of any irregularities.
You can contact us on 0330 118 0952 if you have any queries regarding your order. Our friendly customer support team will do what they can to help.
Alternatively you can contact us by,
Email:
Letter to: Screed Warehouse Ltd, SilkPoint, Queens Avenue, Macclesfield, Cheshire SK10 2BB.
Please ensure that you quote your order number when you make contact.
Can I change my order once I have checked out
If we can we would like to help with any last minute changes in an order. However if the order has already been picked and the delivery process started we unfortunately cannot make any adjustments.
Typically you will become aware the process has started as you will receive your order acknowledgement or VAT Invoice email.
Can I cancel my order and get a refund
If it becomes necessary to cancel your order you can and receive a full refund if done prior to the picking process.
[see ‘Can I change my order once I have checked out?’ above for terms applicable]
If it becomes necessary after the picking process has started we will need to restock the items.
[see ‘Can I return items that I don’t use? below’ for the terms applicable]
Can I return items I don't use
It may be possible to return any unused items, however the viability of this will be at our discretion.
If we agree to restock, the products and wrapping need to be in pristine condition so that they can be re-sold.
Returning any items will incur at least a £35 + vat collection fee and refund subject to a 50% restocking charge.
Any goods that you wish to return would need to be securely packaged onto a pallet to be accepted for returns collection.
Distance Selling Regulations do not apply to any orders placed through the website as we sell purely business to business. Agreeing to our terms and conditions you are confirming that you are a business customer.
Do I get a refund if the price reduces on the price between purchase and delivery
No, just as we won’t charge you anything extra if the prices increase on the site between the period of order and delivery.
Can I order materials not on the website
Simply put, YES, if you want any materials that form part of your floor screed and below, we likely supply it.
We can add items to the website within 24 hours. If there is a need we will be happy to discuss your special requirements.
Please email your requirements to or call our customer support on 0330 118 0952.
Will Screed Warehouse match prices found on other websites
We like to think that we won’t need to price match as our prices are generally the best available.
If on a rare occasion one of our competitors is advertising products we stock at a lower price than us.
We would love to hear about it and will do our best to ensure you get any discount we can offer.
Got a question you’d like answering that’s not on our FAQ page? Complete the form below and we will do all we can to help!
Got a Technical question you’d like answering , have a look at our FATQ page
